I have been transferred back to Operations and now shall be heading the Mall Operations of Phoenix Market City Pune. Is it exciting? Yes!

Now, as I meet retailers and am abl to suss out their true leanings in terms of their spread in Pune Retail, their understanding of the city sociography, the catchments that they would like to deal with, their mindsets and their store physicalities, I find disorder.

The challenge is to convert this disorder into order. We need to capture their mindspace, get them to make great stores, perform out of their skins in the oncoming months for attaining great sales during operations.

Does this remind me of Hotel Operations? Yes and No. Yes, because Malls do need the order that Hotel Operations have to attain the Facility upkeep, Financial and Community building goals. No, because it is a lot more inclusive with B2B and B2C affairs taking place simultaneously. Sometimes, we may have to overlook the partners for the end consumers or the vice versa.

But, interesting times ahead!